Edwards Peak aims to provide reliable office and school supplies that meet the expectations of our customers. This Refund Policy explains the conditions under which refunds, replacements or order adjustments may be requested after a purchase has been made.
Customers are encouraged to carefully review order details before completing payment. This includes verifying the selected products, quantities, delivery information and contact details. Once an order is processed, modifications may not always be possible.
If a product arrives damaged or if the incorrect item was delivered, customers should contact Edwards Peak as soon as possible. Please include a description of the issue and, if possible, photographs of the product. Our team will review the request and provide an appropriate solution.
Refunds may be considered in cases where items are defective, significantly different from the description provided or damaged during delivery. Each request is reviewed individually to ensure a fair outcome for both the customer and the company.
When a refund is approved, it will typically be issued using the same payment method that was used for the original transaction. Processing times may vary depending on the payment provider and banking system.
Refunds may not be available for products that have been used, damaged after delivery or returned without prior communication. Requests submitted long after the delivery date may also fall outside the refund window.
To request a refund or report a delivery issue, please contact our support team at contact@edwardspeakltd.com. Include your order details and a brief explanation of the issue so that we can assist you efficiently.